COLLECTION OF INFORMATION
To optimise and customise your experience on this website (“Site”), we collect personal information from you to:
prevent you from entering information several times on this Site.
make it easier and quicker for you to find information and products.
help us to create relevant content that is tailored to you.
update you with new products and information that we offer.
Visitors, like you, voluntarily submit identifiable personal information which we then collect, such as names, post codes, addresses, emails, phone numbers and more.
This information is collected and used to create your order, update you about promotions, content, new products and competition draws that might be of interest to you. We may also use this information to contact you for customer service enquiries such as returns, delivery information or the information that you may have requested from us.
Our Privacy Obligation
Collection of Sensitive Information
Do we use your personal information for direct marketing?
We may send you direct marketing communications and information about our products or service. This may take the form of phone calls, emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Act. You may opt-out of receiving marketing materials from us by contacting us at firstname.lastname@example.org.
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site, for example an ad banner or electronic image can act as a web beacon.
DISTRIBUTION & USE OF INFORMATION
To provide you with the best service and products, we will use your personal information to create and fulfil your order, provide customer service support and communication via email and we may also use this information to improve the Site, including layout, navigation and marketing efforts.
We will not sell or trade your personal or financial information to anyone unless in regards to fraud investigations or prevention, in which case we may need to provide information we have collected to government agencies or other companies when a) required or permitted by law; or, b) protecting or preventing potential fraud or other unauthorised transactions; or, c) in the investigation of fraud that has already occurred. Your personal information will never be provided to these companies for marketing purposes.
We take reasonable precautions, following the industry’s practices, to protect your information to ensure your information is not altered, lost or destroyed, misused or disclosed. We securely encrypt and store your personally identifiable information during collection and transmission. However, we cannot guarantee 100% security of your personal information. Except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for any and all consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
Accessing or correcting your personal information
You have the right to seek access to the personal information we hold about you. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
You also have the right to request us to correct any personal information we hold about you which is inaccurate. We will take reasonable steps to ensure that it is corrected.
You can ask for access to or correction of your personal information by sending us your request to email@example.com.
Making a complaint
If you think we have breached the Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at firstname.lastname@example.org.
Please include your name, email address and/or telephone number and include as much details as possible in relation to your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
Effective : 05 / 02 /2019